istanacasino Casino & Sportsbook Data Care
This page describes what we collect when you use istanacasino and how we keep that data protected. We take your privacy seriously and handle your personal information according to strict security standards. Our data practices are designed to protect your account, process your transactions securely, and comply with applicable laws in the jurisdictions where we operate.
When you open an account on istanacasino, we collect information necessary for account verification, payment processing, and fraud prevention. We store this information on encrypted servers and access it only for the purposes outlined in this policy. We do not sell your data to third parties, and we do not use your information for marketing without your explicit consent.
Read this policy carefully to understand how we handle your personal data, your rights regarding that data, and how to contact us if you have questions or concerns.
What data we collect on istanacasino
We collect personal information during account opening and Know Your Customer (KYC) verification. This includes your full name, date of birth, phone number, email address, and ID number (KTP for Indonesian residents). We also collect a photo of your ID document, which we scan using optical character recognition to verify your identity.
We collect payment information when you deposit or withdraw funds. This includes your payment method (e.g., DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details for mobile banking, local payment, online payment, e-wallet), transaction amounts, and timestamps. We do not store your full payment credentials — payment processing is handled by our trusted payment partners.
We collect account activity data automatically. This includes your login history, IP addresses, device information, wagers placed, game results, deposits, withdrawals, and account balance changes. We also collect information about your use of our mobile app or browser, including which games you access, how long you spend on each page, and which features you use.
We collect cookies and similar tracking technologies when you use istanacasino. Cookies help us remember your login status, store your preferences, and track your activity for security and analytics purposes. You can disable cookies in your browser settings, but this may limit your ability to use certain features on istanacasino.
How we use your data on istanacasino
We use your personal information to verify your identity during account opening and KYC verification. This is a regulatory requirement and protects both you and our platform from fraud. We compare your provided information against government records and reject any application containing false or incomplete data.
We use your payment information to process deposits and withdrawals. When you request a withdrawal, we verify that your account is in good standing and funds are available. We may flag unusually large withdrawals or transactions that appear suspicious for additional review. This review typically takes a few hours, though during high-volume periods it may take longer.
We use your account activity data to monitor for fraud and suspicious behaviour. We track login patterns, wager amounts, and withdrawal requests. If we detect unusual activity — for example, login attempts from a new city, or wagers dramatically larger than your history — we alert you immediately and may temporarily restrict your account pending verification.
We use your activity data to improve istanacasino. We analyse which games are popular, which payment methods users prefer, and how users navigate our platform. This helps us optimise our mobile app, improve our browser experience, and add features that users want. We do not use this data to identify individual users — we analyse it in aggregate.
Third-party processors and data sharing on istanacasino
We share your payment information with our trusted payment partners to process deposits and withdrawals. These partners include mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and direct bank partners online payment, e-wallet, mobile banking, and local payment. We share only the information necessary to complete your transaction — your name, payment method, and transaction amount.
We may share your personal information with law enforcement or regulatory authorities if required by law. For example, if we receive a court order or a request from a government agency, we will comply with that request and disclose the information requested.
We do not share your personal information with third-party marketers, advertisers, or data brokers. We do not sell your data. We do not use your information to build profiles for sale to other companies.
Our servers may sit outside your jurisdiction. We store account data on encrypted servers located in multiple regions for redundancy and security. Your data may be processed in jurisdictions other than Indonesia. By using istanacasino, you consent to this international data transfer.
We at istanacasino encrypt your personal data, limit access to authorised staff only, and delete your information within 90 days of account closure — unless we are required by law to retain it longer.
Your rights regarding your data on istanacasino
You have the right to access your personal data. Submit a data access request through our support team in the app, and we will provide you with a downloadable copy of your information within 30 days. This includes your account details, KYC verification records, transaction history, and any other personal information we hold about you.
You have the right to correct inaccurate data. If you believe any information we hold about you is incorrect, contact our support team and we will update it. For example, if your phone number or email address has changed, you can update it in your account settings.
You have the right to request deletion of your personal data. If you close your account on istanacasino, we retain your information for 90 days to process any pending transactions or disputes. After 90 days, we delete your personal information unless we are required by law to retain it longer. You can request immediate deletion by contacting our support team, though this may prevent us from processing pending withdrawals or resolving disputes.
You have the right to object to certain uses of your data. For example, if you do not want to receive push notifications about new games or promotions, you can disable them in your account settings. We will respect your preferences.
Security and data protection on istanacasino
We use industry-standard encryption to protect your personal information. Your login credentials and payment details are encrypted in transit and at rest. We use two-factor authentication on all logins to prevent unauthorised access. When you log in from a new device, we send a verification code to your phone or email.
We limit access to your personal data to authorised istanacasino staff only. Our team members are trained on data protection practices and sign confidentiality agreements. We monitor access to personal data and log all queries for security purposes.
We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We maintain incident response procedures so that if a data breach occurs, we can respond quickly and notify affected users.
Cookies and tracking on istanacasino
We use cookies to store your login status, remember your preferences, and track your activity on istanacasino. Cookies are small text files stored on your device. When you visit istanacasino again, your browser sends these cookies back to us, allowing us to recognise you and personalise your experience.
We use session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period. You can disable cookies in your browser settings, but this may prevent you from staying logged in or using certain features.
We use analytics cookies to understand how users interact with istanacasino. These cookies help us identify which games are popular, which payment methods users prefer, and where users encounter problems. We use this information to improve our platform.
Our data protection commitment on istanacasino
We at istanacasino are committed to protecting your personal data. We collect only the information necessary to verify your identity, process your transactions, and prevent fraud. We store your data securely on encrypted servers and limit access to authorised staff only. We do not sell your data to third parties, and we do not use your information for marketing without your explicit consent.
We comply with applicable data protection laws in the jurisdictions where we operate. If you have questions about how we handle your data, or if you want to exercise your rights regarding your personal information, contact our support team through the app. We will respond to your request within 30 days.
This privacy policy may be updated from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on istanacasino and updating the effective date. Your continued use of istanacasino after any changes constitutes your acceptance of the updated policy.